Privacy Policy

At ArionPay ("we", "us", "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, API, and merchant services (collectively, the "Services").

As a non-custodial payment gateway, our architecture is designed to minimize data collection. We do not hold your funds or private keys, ensuring that your financial sovereignty remains intact.

1. Information We Collect

We collect only the information necessary to provide and improve our Services:

• Account Information: When you register, we collect your email address, merchant name, and optional profile details.
• Blockchain Data: We collect public wallet addresses and transaction hashes associated with payments processed through our gateway.
• Technical Data: We automatically collect log data such as your IP address, browser type, device information, and operating system to ensure security and prevent fraud.
• Communication Data: Any information you provide when contacting our support team via email or ticketing systems.

2. Blockchain Transparency & Immutability

Please be aware that ArionPay operates on public blockchains. Data recorded on a blockchain (such as wallet addresses and transaction amounts) is public, immutable, and permanent.

We cannot delete, alter, or conceal information that has been written to the blockchain. By using our Services, you acknowledge that this specific subset of transaction data is publicly visible and outside our control.

3. How We Use Your Information

We use the collected data for the following purposes:

• Service Delivery: To process payments, generate invoices, and notify you of transaction statuses.
• Analytics & Insights: To provide merchants with dashboard analytics regarding their transaction trends (e.g., total volume, payment methods).
• Security & Fraud Prevention: To detect malicious activity, prevent API abuse, and ensure the integrity of our platform.
• Communication: To send important updates, security alerts, and support responses.

4. Data Sharing & Third Parties

We do not sell your personal data. We only share information in the following limited circumstances:

• Service Providers: We may share data with trusted third-party vendors who assist with hosting, analytics, and email delivery (e.g., cloud infrastructure providers). These parties are bound by strict confidentiality agreements.
• Legal Compliance: We may disclose information if required by law, subpoena, or valid legal process, or to protect the rights and safety of ArionPay and its users.
• Business Transfers: If ArionPay is involved in a merger, acquisition, or asset sale, user data may be transferred as part of that transaction.

5. Data Security

We employ enterprise-grade security measures to protect your data, including:

• Encryption: All sensitive data is transmitted via Secure Socket Layer (SSL) technology and encrypted at rest.
• Access Controls: Internal access to user data is strictly limited to authorized personnel.
• Non-Custodial Architecture: Because we never touch your private keys, your funds cannot be stolen from our servers in the event of a breach.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service (such as staying logged in to the dashboard).

7. Your Data Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data (excluding immutable blockchain data).
• Withdraw consent for marketing communications.

To exercise these rights, please contact us at [email protected].

8. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.